Refund policy

Last updated: 3 November 2026

This policy supplements the terms of sale; in case of conflict, the terms of sale prevail.

1. Personalised reports and ebooks

Reports are calculated for the person entered and delivered immediately: the sale is final once the document is delivered. Ebooks follow the same rule after delivery.

If a problem is our fault — inactive link, unreadable file, document that does not match the details entered — we regenerate or resend the document. If we cannot deliver it, the order is refunded in full.

A mistake in the birth details entered (date, time, place) can be corrected on request within seven days of the order: we then recalculate the document once, free of charge.

2. Consultations

• Cancellation or rescheduling up to 48 hours before the appointment: full refund or a new slot, as the Customer prefers.
• Less than 48 hours before, or no-show: the consultation is due, except in case of force majeure.
• Consultation cancelled by us: new slot or full refund.

3. How to make a request

Write to contact@boukmanastro.com with your order number, the email address used and the reason for your request. We reply within two working days.

4. How refunds are made

Refunds are made to the payment method used for the order, within fourteen days of approval. The time for the funds to appear then depends on your bank.

5. Statutory rights

This policy does not deprive consumers of any right granted by the law of their country of residence.